Instructions for Receiving Motor Freight Dog Boxes, Bird Cages, Dog Houses, Modular Kennels etc.

Products which ship via Motor Freight transportation frequently require individual freight quotes. To get an accurate quote for delivery of those types of products, we will need your exact delivery address and the exact items to be shipped.

After ordering, Motor Freight companies will want to contact customers directly to schedule delivery, so please provide us with a daytime telephone for scheduling.

We cannot be responsible for damage that occurs during transport unless we are notified immediately of the problem and the freight company has ample notes on the driver's manifest concerning the damage.

All merchandise is inspected for damage before it leaves the warehouse - both external damage to the packaging and internally. When your order arrives, please inspect it immediately for damage BEFORE the driver leaves. You must remove any shrink-wrapping, cardboard, and other packing materials so that all aspects can be thoroughly examined.

If there are any damages, either refuse shipment (making note of the damage on the waybill or driver's manifest) or accept the shipment (with the same notes on the driver's paperwork) for further claims action. Should a driver refuse to wait for you detailed inspection, write "driver refused inspection" on the manifest when you sign for the delivery.

Immediately call our customer service department to report any damage.
This must be done within 24 hours of delivery (1 business day).
Our toll free number is 888-738-3976.

In all cases of damage, save all of the packaging and packing materials for inspection.

If the product is accepted by the customer without notation of damage, damage incurred becomes the responsibility of the customer, and (while we may help with any latent damage claim) we are not responsible for damage incurred subsequent to receipt and unqualified acceptantce of the product.