ie: Packages shipped on a Monday arrive the following Tuesday up until 7:00 p.m. Packages shipped on Friday arrive the following Monday before 7:00 p.m."
SHIPPING TIME FOR ORDERS WITHIN CONTINENTAL U.S.
Shipping time = order processing time + shipping option you have chosen on your order.
Please allow several days for standard delivery of most items within the continental US. Domestic UPS takes 1-5 business working days for delivery. We can usually ship your order from our warehouse or the warehouse of the manufacturer or supplier within 1-3 working days of receipt of the order.
UPS, Fed Ex, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery.
Because the arrival time of your order is often dictated by conditions which are out of our control, we would rather err on the side of caution than promise our customers what others may not be able to do.
We will not normally be alarmed nor trace any usual ground shipments until at least 5 days after shipping.
Express UPS shipments are guaranteed by UPS to arrive on schedule. UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive on any special time schedule.
To find out how long UPS Ground Transportation usually takes from Future Pets to you, go to UPS Transit Time and type in our Texas zip code: 78154. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.
While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.
If timing is critical, please specify Next Day, 2nd day or 3 day Select delivery. Those items, obviously, will get special attention and express handling from our order department to you.
See more details about shipping charges and timing on rush orders below.
EXPRESS SHIPPING FOR ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
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Need your order fast?
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Express shipments are usually available, but remember that we charge additional shipping charges for all UPS 3 Day, 2nd DAY AIR and NEXT DAY AIR SAVER orders. Also remember that Express packages do not travel nor get delivered on Holidays or Weekends.
For Rush shipping, items in our catalog must be evaluated by dimensional weight rather than by their actual weight, which may result in an item or order being considered oversized and not able to be shipped by Rush means at the price quoted in the order cart. We will try to contact you when an item or order is disqualified from quoted charges, and would result in additional charges. If we cannot reach you by shipping time, we reserve the right to ship those orders by the next fastest method available priced within the freight charges quoted on your order (regardless of the method chosen at the time of checkout).
See Oversized Items above for details. (Large orders, bulky items, or oversized items marked with * oversize charges are best shipped by regular means to avoid exorbitant shipping charges).
Orders which include items marked with *'s or which include heavy or oversize shipping charges cannot be ordered using by Rush means even if the order cart allows you to select that option. They are, by their measurements and/or weight too large to calculate the express shipping charges using our "quick" formula.
If you have special RUSH needs for large, bulky, or heavy orders please telephone the information desk at 1-512-282-0624.
Orders requested for UPS Next-day Saver, 2nd day air, and 3rd day select, will also be given expedited processing in our warehouse over orders utilizing customary means.
Most will be shipped within 1 working day of receipt of the order. Customers whose express order might be delayed leaving our warehouse more than one working day will be contacted by telephone or e-mail. Fed Ex, UPS, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery day.
Aerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air
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| Express Shipping Considerations |
| UPS Next Day Saver - End of Day Delivery
Limited to Packages under 10 Lb only
Add $36.00 to regular shipping
Aerosols cannot ship by air
Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
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| UPS 2nd Day Air - End of Day Delivery
Limited to Packages under 10 Lb only
Add $18.00 to regular shipping
Aerosols cannot ship by air
Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
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| UPS 3 Day Ground - End of Day Delivery
Limited to Packages under 10 Lb only
Add $12.00 to regular shipping
Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
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Express UPS shipments are guaranteed by UPS to arrive on schedule
UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive at any special time schedule.
To find out how long UPS Ground Transportation usually takes from Future Pets to you, go to UPS Transit Time and type in our Texas zip code: 78154. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.
While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.
Customers who provide us with valid e-mail addresses - Orders shipped by UPS will receive automatic tracking number verification (by e-mail to that address) upon leaving our warehouse.
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HOW WE DELIVER AK, HI, APO & U.S. TERRITORIES, PO BOXES
Yes, we can ship to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states and to PO Boxes by U.S. Postal Service or Postal Priority Mail. Additionally, sensitive to the plight of our many troops in foreign countries, we can now ship to APO or FPO addresses. Please designate "Priority Mail" as your Primary Shipping Method and expect extra charges of approximately $1.35 per pound for that delivery.
Most orders to Postal addresses ship by Priority mail with additional charges that may not show in the order cart (* see above). Orders to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states that request UPS Ground service will also be charged additional charges (higher than Postal)due to the added expense of that service to those outlying areas.
Some extra heavy or dense items may ship regular post (i.e. foods or litter etc). Aerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air. In those cases, shipping times are longer and no tracking is provided by the U.S. Post Office, which complicates the process. Although we anticipate few problems, we can make no guarantees of adequate delivery.
Unfortunately, many of our distributors and suppliers will not ship by U.S. Postal Service. Therefore, some items incur longer shipping time as they must be shipped to our Texas warehouse before being sent to these addresses. They may also incur an additional charge for shipping to the warehouse before shipping to you.
Vaccine shipments are not available to outside U.S. 48, International or APO/FPO customers.
OVERSIZED ITEMS GOING TO AK, Hi, APO & U.S. TERRITORIES
Handling charges are charged on oversized items - items marked with asterix's 
Double Oversize items incur an additional charge of $120.00 added to the regular APO/FPO, Ak, Hi, and territories shipping charges. Most of those will be designated with an oversize shipping charge higher than $15 in their description line.
Some items such as large pet beds, carriers, crates, cat furniture, kennel equipment, large bird cages and other bulky or heavy items are unable to ship by U.S. Post due to size restrictions, and can therefore, not be shipped to these addresses. If you are in doubt, email our shipping department. We will need the item number, item description, and the exact address where you would like it shipped.
SHIPPING TIME TO APO & U.S. TERRITORIES
We can usually ship your order from our warehouse within 12-48 hours of receipt of the order. However, most of our suppliers will not ship by post. Therefore, APO/FPO orders are usually shipped only from the home location of Future Pets in Austin, Texas. This sometimes occasions some delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you.
The arrival time of your order is also dictated by conditions which are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do.
Usual U.S. Postal Priority timing should be calculated for all orders outside the contiguous 48 states. APO/FPO Post can take from 2-6 weeks to reach you.
SHIPPING TO APO & U.S. TERRITORIES
Most APO/FPO addresses have the following general restrictions:
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* Packages may not exceed 70 lbs. (Some zip codes have lower limits)
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* Packages may not exceed 130 inches in combined length and girth. (This means if you have a package that is 100" in length and 40" when you measure around it, you cannot send the item)
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* All packages must be sent via the U.S. Postal System. The post office also requires companies or individuals to hand deliver packages being sent to APO/FPO addresses. (This is one reason why many merchants won't ship to APO/FPO addresses.)
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* Firearms, alcohol, perishable food items and certain hazardous items also are restricted. Each zip code may have an even more detailed list of the restrictions for certain types of products.
HOW WE DELIVER INTERNATIONAL ORDERS
Every country is different, and each international order presents its own challenges.
Most international orders will be shipped by UPS International. Canada is shipped by United States Postal Service. We will quote freight charges on your order before it is shipped. We apply actual freight charges and also additional handling fees depending on the merchandise total of the order:
Shipping and delivery dates are not guaranteed. All prices, policies, shipping charges, and processing fees are subject to change without notice. All out-of-stock items will be cancelled (no back-orders will ship and customers will be notified of this before shipping of the order). Items shipped incorrectly or damaged in shipment cannot be returned, and all warranties are through the manufacturer only.
We can not usually ship to South America, Latin America, Eastern Europe, S.E. Asia. We frequently ship to Great Britain, Western Europe, Australia, and Canada. (Canadian order generally receive an additional charge of approximiately $1.35 per pound.)
For countries to which we find it impractical to ship: If you have an address within the US where the items can be delivered for forwarding, we can send them there for shipment to you by other means. However, this usually requires a wire transfer of funds prior to delivery.
INTERNATIONAL HANDLING CHARGES
The complexity of international shipping and international monetary transfer requires that we charge a handling fee to cover the cost of price & means investigation, special paper-work and forms, and follow-up. Therefore all orders which are billed to or shipped to international addresses will be assessed $10.00 in handling charges.
Orders under $75.00 usually cannot ship.
ITEMS WHICH CANNOT SHIP INTERNATIONALLY
Some items are too large or too dangerous to ship economically by air travel. Items such as petroleum-based solvents or aerosol cans cannot be shipped internationally. Flea chemicals cannot ship across our borders. Foodstuffs are a problem.
Large, heavy, or bulky items are just not practical. The freight is simply too expensive. (Any item with an * in its description is too large for international shipping.)
We look at each individual order to determine feasibility.
CUSTOMS, DUTIES, AND TARRIFS
Many countries impose tariffs and customs duties on shipments from the United States. Any charges at the delivery end are the responsibility of the receiving customer.
Additionally, some countries have restrictions on the type of goods which can be legally imported. We try to keep abreast of limitations, but it is not always possible. Any breach of import/export law which requires the return of the goods to our warehouses will be the responsibility of the receiving customer.
Upon return of the merchandise, a refund will be credited to the customer, less 20% - 40% restocking charge and any freight and handling charges
INTERNATIONAL SHIPPING CHARGES
Shipping is actual shipping charges, FOB Austin, Texas or actual origination.
As a courtesy to our International clients, each international customer who places an order will be contacted via e-mail with the exact shipping charges and asked to approve the charges BEFORE the order is shipped. No order is shipped without follow-up written approval from the ordering customer.
SHIPPING OVERSIZED ITEMS INTERNATIONALLY
There are size (length and girth) restrictions as well as weight restrictions on International parcel travel. For this reason, heavy or large, bulky items cannot be shipped by any reasonable means. We suggest packages no more than 1-7 Lbs (by dimensional weight calculations above), and no item with an * in its description.
INTERNATIONAL SHIPPING TIME
Because of the complexity of international shipping, it is hard to give general guidelines about timing of shipping. Shipping and delivery dates are not guaranteed. Some countries can only receive shipments by UPS or FED EX overnight service.
We can usually ship your order from our warehouse within 12-48 hours of receipt of your approval of the order. However, most of our suppliers either will not ship internationally at all or ship only in the most expensive manner. Therefore, international items are usually shipped only from the home location of Future Pets in Austin, Texas. This sometimes occasions a short delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you.
Most of our international shipments travel by UPS International which takes from 5-7 days. Sometimes Customs delays the package arrival on your end. The arrival time of your order is dictated by other conditions which are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do.
INTERNATIONAL ELECTRICAL CURRENT
Does your country use 220-240 Volt power?
Many countries use 220-240 volt power sources. The USA uses 110 Volt power source. All electrical items listed are made for 110 volt power unless specifically stated otherwise.
Batteries? If you are ordering an item that uses custom batteries, it is a good idea to order a few replacement batteries at the time of your order as shipping them separately at a later date is expensive.
INTERNATIONAL PRODUCT WARRANTIES
International customers must work directly with manufacturers for defective merchandise. Should the need arise, Future Pets will be glad to give Manufacturer contact information via e-mail to international customers who need it. Under no circumstances, and at no time will Future Pets be responsible for return shipping charges, replacement, or repair or any item shipped internationally which is found to be defective.
VACCINES CANNOT SHIP INTERNATIONALLY