free ground shipping in continental USLook for this symbol. We offer free ground shipping to destinations within the continental US (lower 48 states) on items designated by the small yellow and red notation (at left). Orders containing a mix of items marked as free ship, and others which are not marked as free ship, are NOT eligible for free ground shipping. Regular shipping will apply to orders going to addresses outside the lower 48 US states or specified by postal carrier or orders with additional items not marked as "free shipping" or for orders requesting expedited service, regardless of item type, quantity or order cart print-out.

OVERSIZED ITEMS or Items Requiring Extra Handling

An oversized item is one whose weight may be under 30 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 30 Lb of weight even though they do not weigh 30 Lb.

A double oversized item is one whose weight is over 30 Lbs and under 70 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 70 Lb of weight even though they do not weigh 70 Lb.

Items charged for extra shipping may also be smaller items that ship separately from any other items in the order, thus incurring a separate shipping charge. Extra shipping charges may also be assessed for fragile items which require extra packaging to keep them safe for damage-free delivery.

Products which incur oversize or extra handling charges will show the charges for the oversize dimensions, handling, Motor Freight or added-package in the order cart associated with the item.

HOW WE DELIVER ORDERS WITHIN LOWER 48 CONTINENTAL U.S.

We routinely ship Domestic (continental US) orders by UPS, Fed Ex, or USPS ground transportation. UPS and Fed Ex will not deliver to a post office box. For this reason, please provide us with a physical address for delivery rather than a Post Office Box. (Click Here if you need to ship to PO Box address) >

Additionally, some very light weight orders may ship by regular post right to your mail box. Some oversize or inordinately heavy items may be shipped by Motor Freight. In that case, we will need your exact address to estimate charges.

Customers who request US Postal delivery or who give us only a Postal address to which to deliver will be delivered by USPS and are charged according to the policies for postal orders below.

For Post Office Box Addresses, APO/FPO, Alaska, Hawaii, & US Territories

Most orders can leave our warehouse within 24-48 hours of receipt of the order.

UPS Next Day Saver, Second Day, or Three-day Select service are also available. See rush shipping information

Aerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air

Extra Large Kennels, Crates, and Cages: Most of the cages we ship lie flat for UPS shipping and delivery.

They cannot be shipped to PO Boxes, APO/FPO addresses, Alaska, Hawaii, US territories or to international addresses.

Some arrive by motorfreight (ie: Most Aluminum Dog Boxes, Giant Bird Cages) They are just too large to ship any other way. Those usually weigh between about 50Lb and 150Lb.

We assume your cage or kennel will ship to your residence. The residential delivery charge is already included in promotional shipping items and in items which do not have "destination-specific" motor freight charges.

Lift-gate fees are included in Motor Freight items such as bird cages over 200 Lbs and modular dog kennel fencing. However, they NOT generally included in the prices quoted for dog crates & boxes using motor freight shipping. That service usually costs about $75 extra and must be requested before the item ships.

Motor-freighted items are returnable (to the manufacturer) with a 25% restocking charge. A Return Authorization is Required. Call 1-888-738-3976 to arrange for returns.

Returns of items marked as "free shipping" or items sent with promotional reduced shipping costs will be charged actual shipping charges for the trip TO the customer before refunds are credited.

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Instructions for Receiving Motor Freight Dog Boxes & Bird Cages

Motor Freight companies will want to contact customers directly to schedule delivery, so please provide us with a daytime telephone for scheduling.

DataWeb, Inc and its subsidiaries cannot be responsible for damage that occurs during transport unless we are notified immediately of the problem and the freight company has ample notes on the driver's manifest concerning the damage.

All merchandise is inspected for damage before it leaves the warehouse - both external damage to the packaging and internally. When your order arrives, please inspect it immediately for damage BEFORE the driver leaves. You must remove any shrink-wrapping, cardboard, and other packing materials so that all aspects can be thoroughly examined. If a driver refuses to wait, you may accept a package without any outwardly visible damage by declaring on the acceptance form, "Driver refused to wait for inspection".

If there are any damages, either refuse shipment (making note of the damage on the waybill or driver's manifest) or accept the shipment (with the same notes on the driver's paperwork) for further claims action.

Immediately call our customer service department to report the damage This must be done within 24 hours of delivery (1 business day). Our toll free number is 888-738-3976.

In all cases of damage, save all of the packaging and packing materials for inspection.

If the product is accepted by the customer without notation of damage, damage incurred becomes the responsibility of the customer, and (while Futurepets.com and Dataweb, Inc. may help with any latent damage claim) Dataweb, Inc and its subsidiaries cannot be responsible for damage incurred subsequent to receipt and unqualified acceptance of the product.

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UPS Definition of Shipping Time

Business Days do not include Weekends or Holidays

  • Ground Transportation: Takes from 1 to 7 BUSINESS Days from our Warehouse to you.
  • 3 Day Ground: Arrives three BUSINESS days after the day of shipping.
    ie: Packages shipped on a Monday arrive the following Thursday. Packages shipped on Friday arrive the following Wednesday
  • 2 Day Air: Arrives two BUSINESS days after the day of shipping.
    ie: Packages shipped on a Monday arrive the following Wednesday. Packages shipped on Friday arrive the following Tuesday
  • Next Day Air (Regular or Saver): Arrives the next BUSINESS day after the day of shipping.
    ie: Packages shipped on a Monday arrive the following Tuesday up until 7:00 p.m. Packages shipped on Friday arrive the following Monday before 7:00 p.m."

SHIPPING TIME FOR ORDERS WITHIN CONTINENTAL U.S.

Shipping time = order processing time + shipping option you have chosen on your order.

Please allow several days for standard delivery of most items within the continental US. Domestic UPS takes 1-5 business working days for delivery. We can usually ship your order from our warehouse or the warehouse of the manufacturer or supplier within 1-3 working days of receipt of the order.

UPS, Fed Ex, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery.

Because the arrival time of your order is often dictated by conditions which are out of our control, we would rather err on the side of caution than promise our customers what others may not be able to do.

We will not normally be alarmed nor trace any usual ground shipments until at least 5 days after shipping..

Express UPS shipments are guaranteed by UPS to arrive on schedule. UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive on any special time schedule.

To find out how long UPS Ground Transportation usually takes from Future Pets to you, go to UPS Transit Time and type in our Texas zip code: 78154. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse

While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic

If timing is critical, please specify Next Day, 2nd day or 3 day Select delivery. Those items, obviously, will get special attention and express handling from our order department to you See more details about shipping charges and timing on rush orders

EXPRESS SHIPPING FOR ORDERS WITHIN LOWER 48 CONTINENTAL U.S.

Need your order fast?

Express shipments are usually available, but remember that we charge additional shipping charges for all UPS 3 Day, 2nd DAY AIR and NEXT DAY AIR SAVER orders. Also remember that Express packages do not travel nor get delivered on Holidays or Weekends

For Rush shipping, items in our catalog must be evaluated by dimensional weight rather than by their actual weight, which may result in an item or order being considered oversized and not able to be shipped by Rush means at the price quoted in the order cart. We will try to contact you when an item or order is disqualified from quoted charges, and would result in additional charges. If we cannot reach you by shipping time, we reserve the right to ship those orders by the next fastest method available priced within the freight charges quoted on your order (regardless of the method chosen at the time of checkout)

See Oversized Items above for details. (Large orders, bulky items, or oversized items marked with * oversize charges are best shipped by regular means to avoid exorbitant shipping charges)

Orders which include items marked with *'s or which include heavy or oversize shipping charges cannot be ordered using by Rush means even if the order cart allows you to select that option. They are, by their measurements and/or weight too large to calculate the express shipping charges using our "quick" formula

If you have special RUSH needs for large, bulky, or heavy orders please telephone the information desk at 1-512-282-0624

Orders requested for UPS Next-day Saver, 2nd day air, and 3rd day select, will also be given expedited processing in our warehouse over orders utilizing customary means

Most will be shipped within 1 working day of receipt of the order. Customers whose express order might be delayed leaving our warehouse more than one working day will be contacted by telephone or e-mail. Fed Ex, UPS, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery day Aerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air

Express Shipping Considerations
UPS Next Day Saver - End of Day Delivery
  • Limited to Packages under 10 Lb only
  • Add $36.00 to regular shipping
  • Aerosols cannot ship by air
  • Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only

     

  • UPS 2nd Day Air - End of Day Delivery
  • Limited to Packages under 10 Lb only
  • Add $18.00 to regular shipping
  • Aerosols cannot ship by air
  • Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only

     

  • UPS 3 Day Ground - End of Day Delivery
  • Limited to Packages under 10 Lb only
  • Add $12.00 to regular shipping
  • Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only

     

  • Express UPS shipments are guaranteed by UPS to arrive on schedule
  • UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive at any special time schedule.
  • To find out how long UPS Ground Transportation usually takes from Future Pets to you, go to UPS Transit Time and type in our Texas zip code: 78154. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.
  • Customers who provide us with valid e-mail addresses - Orders shipped by UPS will receive automatic tracking number verification (by e-mail to that address) upon leaving our warehouse.

     

  • HOW WE DELIVER AK, HI, APO & U.S. TERRITORIES, PO BOXES

    Yes, we can ship to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states and to PO Boxes by U.S. Postal Service or Postal Priority Mail. Additionally, sensitive to the plight of our many troops in foreign countries, we can now ship to APO or FPO addresses. Please designate "Priority Mail" as your Primary Shipping Method and expect extra charges of approximately $1.35 per pound for that delivery.

    Most orders to Postal addresses ship by Priority mail with additional charges that may not show in the order cart (* see above). Orders to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states that request UPS Ground service will also be charged additional charges (higher than Postal)due to the added expense of that service to those outlying areas

    Some extra heavy or dense items may ship regular post (i.e. foods or litter etc). Aerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air. In those cases, shipping times are longer and no tracking is provided by the U.S. Post Office, which complicates the process. Although we anticipate few problems, we can make no guarantees of adequate delivery

    Unfortunately, many of our distributors and suppliers will not ship by U.S. Postal Service. Therefore, some items incur longer shipping time as they must be shipped to our Texas warehouse before being sent to these addresses. They may also incur an additional charge for shipping to the warehouse before shipping to you

    Vaccine shipments are not available to outside U.S. 48, International or APO/FPO customers.

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    OVERSIZED ITEMS GOING TO AK, Hi, APO & U.S. TERRITORIES

    Handling charges are charged on oversized items - items marked with asterix's

    Double Oversize items incur an additional charge of $120.00 added to the regular APO/FPO, Ak, Hi, and territories shipping charges. Most of those will be designated with an oversize shipping charge higher than $15 in their description line

    Some items such as large pet beds, carriers, crates, cat furniture, kennel equipment, large bird cages and other bulky or heavy items are unable to ship by U.S. Post due to size restrictions, and can therefore, not be shipped to these addresses. If you are in doubt, email our shipping department. We will need the item number, item description, and the exact address where you would like it shipped.

    SHIPPING TIME TO APO & U.S. TERRITORIES

    We can usually ship your order from our warehouse within 12-48 hours of receipt of the order. However, most of our suppliers will not ship by post. Therefore, APO/FPO orders are usually shipped only from the home location of Future Pets in Austin, Texas. This sometimes occasions some delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you.

    The arrival time of your order is also dictated by conditions which are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do

    Usual U.S. Postal Priority timing should be calculated for all orders outside the contiguous 48 states. APO/FPO Post can take from 2-6 weeks to reach you.

    SHIPPING TO APO & U.S. TERRITORIES

    Most APO/FPO addresses have the following general restrictions:

    • * Packages may not exceed 70 lbs. (Some zip codes have lower limits)
    • * Packages may not exceed 130 inches in combined length and girth. (This means if you have a package that is 100" in length and 40" when you measure around it, you cannot send the item)
    • * All packages must be sent via the U.S. Postal System. The post office also requires companies or individuals to hand deliver packages being sent to APO/FPO addresses. (This is one reason why many merchants won't ship to APO/FPO addresses.)
    • * Firearms, alcohol, perishable food items and certain hazardous items also are restricted. Each zip code may have an even more detailed list of the restrictions for certain types of products.

     

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    HOW WE DELIVER INTERNATIONAL ORDERS

    Every country is different, and each international order presents its own challenges

    Most international orders will be shipped by UPS International. Canada is shipped by United States Postal Service. We will quote freight charges on your order before it is shipped. We apply actual freight charges and also additional handling fees depending on the merchandise total of the order:

    Shipping and delivery dates are not guaranteed. All prices, policies, shipping charges, and processing fees are subject to change without notice. All out-of-stock items will be cancelled (no back-orders will ship and customers will be notified of this before shipping of the order). Items shipped incorrectly or damaged in shipment cannot be returned, and all warranties are through the manufacturer only

    We can not usually ship to South America, Latin America, Eastern Europe, S.E. Asia. We frequently ship to Great Britain, Western Europe, Australia, and Canada. (Canadian order generally receive an additional charge of approximiately $1.35 per pound.)

    For countries to which we find it impractical to ship: If you have an address within the US where the items can be delivered for forwarding, we can send them there for shipment to you by other means. However, this usually requires a wire transfer of funds prior to delivery.


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    INTERNATIONAL HANDLING CHARGES

    The complexity of international shipping and international monetary transfer requires that we charge a handling fee to cover the cost of price & means investigation, special paper-work and forms, and follow-up. Therefore all orders which are billed to or shipped to international addresses will be assessed $10.00 in handling charges

    Orders under $75.00 usually cannot ship.

    ITEMS WHICH CANNOT SHIP INTERNATIONALLY

    Some items are too large or too dangerous to ship economically by air travel. Items such as petroleum-based solvents or aerosol cans cannot be shipped internationally. Flea chemicals cannot ship across our borders. Foodstuffs are a problem

    Large, heavy, or bulky items are just not practical. The freight is simply too expensive. (Any item with an * in its description is too large for international shipping.)

    We look at each individual order to determine feasibility.

    CUSTOMS, DUTIES, AND TARRIFS

    Many countries impose tariffs and customs duties on shipments from the United States. Any charges at the delivery end are the responsibility of the receiving customer

    Additionally, some countries have restrictions on the type of goods which can be legally imported. We try to keep abreast of limitations, but it is not always possible. Any breach of import/export law which requires the return of the goods to our warehouses will be the responsibility of the receiving customer

    Upon return of the merchandise, a refund will be credited to the customer, less 20% - 40% restocking charge and any freight and handling charges

    INTERNATIONAL SHIPPING CHARGES

    Shipping is actual shipping charges, FOB Austin, Texas or actual origination

    As a courtesy to our International clients, each international customer who places an order will be contacted via e-mail with the exact shipping charges and asked to approve the charges BEFORE the order is shipped. No order is shipped without follow-up written approval from the ordering customer.

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    SHIPPING OVERSIZED ITEMS INTERNATIONALLY

    There are size (length and girth) restrictions as well as weight restrictions on International parcel travel. For this reason, heavy or large, bulky items cannot be shipped by any reasonable means. We suggest packages no more than 1-7 Lbs (by dimensional weight calculations above), and no item with an * in its description.

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    INTERNATIONAL SHIPPING TIME

    Because of the complexity of international shipping, it is hard to give general guidelines about timing of shipping. Shipping and delivery dates are not guaranteed. Some countries can only receive shipments by UPS or FED EX overnight service

    We can usually ship your order from our warehouse within 12-48 hours of receipt of your approval of the order. However, most of our suppliers either will not ship internationally at all or ship only in the most expensive manner. Therefore, international items are usually shipped only from the home location of Future Pets in Austin, Texas. This sometimes occasions a short delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you

    Most of our international shipments travel by UPS International which takes from 5-7 days. Sometimes Customs delays the package arrival on your end. The arrival time of your order is dictated by other conditions which are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do.

    INTERNATIONAL ELECTRICAL CURRENT

    Does your country use 220-240 Volt power?
    Many countries use 220-240 volt power sources. The USA uses 110 Volt power source. All electrical items listed are made for 110 volt power unless specifically stated otherwise
    Batteries? If you are ordering an item that uses custom batteries, it is a good idea to order a few replacement batteries at the time of your order as shipping them separately at a later date is expensive.

    INTERNATIONAL PRODUCT WARRANTIES

    International customers must work directly with manufacturers for defective merchandise. Should the need arise, Future Pets will be glad to give Manufacturer contact information via e-mail to international customers who need it. Under no circumstances, and at no time will Future Pets be responsible for return shipping charges, replacement, or repair or any item shipped internationally which is found to be defective.

    VACCINES CANNOT SHIP INTERNATIONALLY